Shelter Insurance
Shelter Insurance Headquarters Location
Columbia, MO
Shelter Insurance Photos
About Shelter Insurance
Shelter Insurance® is a property casualty insurance company offering auto and home insurance in addition to several other insurance products, including:
Life Insurance
Renters Insurance
Motorcycle Insurance
RV Insurance
ATV Insurance
Boat Insurance
Umbrella Insurance
Personal Articles/Inland Marine Insurance
Farm Insurance
Business Insurance
Shelter Insurance® products are sold by agents in 15 states— Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, Nevada, Ohio, Oklahoma and Tennessee. We consistently receive high ratings from A.M. Best Company (a national firm that rates the financial strength and operating performance of insurance companies) and we are a mutual insurance company, which means we are owned by our policyholders rather than stockholders, and governed by a Board of Directors.
We believe integrity and a commitment to continuous improvement are essential, and we make customer service one of our top priorities. Our primary goal is to be a benefit to our customers, communities, employees and our nearly 1,400 licensed agents as we find ways to maintain our strong financial position and protect our policyholders. That view has served us well throughout our company’s history, and we expect it to carry us well into the future.
The Past to the Present
We opened our doors in 1946, but in those days, we were MFA Mutual Insurance® and we only offered auto insurance. We also only operated in Missouri. Through the years, the Shelter Insurance Group of Companies has expanded to 21 states and offers far more products than we did in 1946. The Group of Companies includes Shelter Life Insurance Company, Shelter Reinsurance®, AmShield Insurance® and Say Insurance®.
Our Vision
Redefine value in the insurance industry.
Our Mission Statement
Be a leader in our communities by providing daily value while we SHELTER what matters most.
Shelter Earned a 90 Score on the 2021 Disability Equality Index Life Insurance
Renters Insurance
Motorcycle Insurance
RV Insurance
ATV Insurance
Boat Insurance
Umbrella Insurance
Personal Articles/Inland Marine Insurance
Farm Insurance
Business Insurance
Shelter Insurance® products are sold by agents in 15 states— Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, Nevada, Ohio, Oklahoma and Tennessee. We consistently receive high ratings from A.M. Best Company (a national firm that rates the financial strength and operating performance of insurance companies) and we are a mutual insurance company, which means we are owned by our policyholders rather than stockholders, and governed by a Board of Directors.
We believe integrity and a commitment to continuous improvement are essential, and we make customer service one of our top priorities. Our primary goal is to be a benefit to our customers, communities, employees and our nearly 1,400 licensed agents as we find ways to maintain our strong financial position and protect our policyholders. That view has served us well throughout our company’s history, and we expect it to carry us well into the future.
The Past to the Present
We opened our doors in 1946, but in those days, we were MFA Mutual Insurance® and we only offered auto insurance. We also only operated in Missouri. Through the years, the Shelter Insurance Group of Companies has expanded to 21 states and offers far more products than we did in 1946. The Group of Companies includes Shelter Life Insurance Company, Shelter Reinsurance®, AmShield Insurance® and Say Insurance®.
Our Vision
Redefine value in the insurance industry.
Our Mission Statement
Be a leader in our communities by providing daily value while we SHELTER what matters most.
Shelter earned an impressive score of 90 on the Disability Equality Index® (DEI), which is the world's most comprehensive benchmarking tool for the Fortune 1000 to measure disability workplace inclusion.
Shelter Listed as a Top Employer for 2021 with DiversityJobs in the category of InsuranceShelter has been listed as a DiversityJobs Top Employer in 2021 in the Insurance category.
J.D. Power Ranks Shelter Insurance® #1 in Region for the Fourth TimeLeading global data and analytics company J.D. Power has announced that Shelter Insurance® ranked "Highest in Customer Satisfaction among Auto Insurers in the Central Region" in their U.S. Auto Insurance Study. This is the fourth time Shelter received this honor (2016, 2018, 2019 and 2021). This study asked customers to provide feedback about their overall satisfaction with their auto insurance company in the following study factors (in alphabetical order): billing process and policy information; claims; interaction; policy offerings; and price. Shelter scored well across the factors and was ranked first in Price, as well as Billing Process and Policy Information.
“To be recognized by J.D. Power with this award once was amazing, but now it’s the fourth time, which is humbling, to say the least,” said Matt Moore, CEO of the Shelter Insurance Companies. “It’s a testament to our agents and employees living one of our core beliefs, and that’s to provide top-notch service, day in and day out.”
“We appreciate our employees and agents whose hard work and focus have made this award possible,” said Randa Rawlins, President of the Shelter Insurance Companies. “We are also grateful to our customers who continue to place their trust in us. We continually set high expectations for ourselves to provide the best service."
The study is based on responses from 38,938 auto insurance customers and was fielded in February-March 2021.
More about the study can be found in the J.D. Power press release, and you can view the study results https://www.jdpower.com/awards.
Shelter Recognized in Business Insurance's Annual Best Places to Work in Insurance Program“To be recognized by J.D. Power with this award once was amazing, but now it’s the fourth time, which is humbling, to say the least,” said Matt Moore, CEO of the Shelter Insurance Companies. “It’s a testament to our agents and employees living one of our core beliefs, and that’s to provide top-notch service, day in and day out.”
“We appreciate our employees and agents whose hard work and focus have made this award possible,” said Randa Rawlins, President of the Shelter Insurance Companies. “We are also grateful to our customers who continue to place their trust in us. We continually set high expectations for ourselves to provide the best service."
The study is based on responses from 38,938 auto insurance customers and was fielded in February-March 2021.
More about the study can be found in the J.D. Power press release, and you can view the study results https://www.jdpower.com/awards.
Shelter Insurance Companies has been selected as a Best Place to Work in Insurance for a fourth consecutive year. This designation was based on employee survey feedback and an evaluation of our benefits and programs that are designed to support our employees. New this year was an evaluation of our companies COVID-19 response. This award is presented by Business Insurance and Best Places Companies.
To see the list, visit https://www.bestplacestoworkins.com/2020-best-places-to-work-in-insurance and scroll down to the Large Employer category.
Why Employees Choose ShelterTo see the list, visit https://www.bestplacestoworkins.com/2020-best-places-to-work-in-insurance and scroll down to the Large Employer category.
Why Shelter is an employer of choice.
Employee BenefitsFrom our health insurance options to time off plans, retirement plans and so much more, Shelter's benefits package helps us attract and retain the best employees.
Employee Training & Career SupportShelter provides excellent training resources for employees.
Why Agents Choose ShelterFind out why some of our agents chose Shelter.
Agent Training & Support Shelter provides outstanding training and marketing support for our agents.
Agent & Employee Community InvolvementSupporting our communities is a big part of who we are at Shelter.
Number of Employees in Shelter Insurance
1,001 to 5,000
Shelter Insurance Revenue
Hidden by employer
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