ERC
ERC Headquarters Location
Jacksonville, FL
ERC Photos
About ERC
People above all. That’s just how we operate. There’s an unbreakable chemistry between us. And when we grow our business, we choose to work with those who value culture as much as we do. Our entrepreneurial spirit has never wavered. It’s why our clients have been working with us for years.
ERC is an international BPO and a full service, end-to-end provider for every aspect of the customer lifecycle. Across seven locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. It’s not a mission statement. It’s an unwavering commitment from each one of us.
So whether we’re providing recovery, outsourcing, market research or any other service, we’ll continue to invest in technology, tools and talent, while leveraging best-in-class analytics and business intelligence. We won’t just check the boxes. We’ll keep pushing, keep innovating, enhancing our services, so we can enhance the lives of those we serve.
AboutERC is an international BPO and a full service, end-to-end provider for every aspect of the customer lifecycle. Across seven locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. It’s not a mission statement. It’s an unwavering commitment from each one of us.
So whether we’re providing recovery, outsourcing, market research or any other service, we’ll continue to invest in technology, tools and talent, while leveraging best-in-class analytics and business intelligence. We won’t just check the boxes. We’ll keep pushing, keep innovating, enhancing our services, so we can enhance the lives of those we serve.
ERC is one of the top international BPO (Business Process Outsourcing) and full service provider for every aspect of the customer lifecycle. We’re dedicated to delivering the best experience, care, and support through our experienced call centers.
We are a global company which means we think on a global scale and we operate with a world-view. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world. If this sounds like you, apply now.
CareersWe are a global company which means we think on a global scale and we operate with a world-view. And we embrace our diverse team – because our ideas come from all angles, perspectives and corners of the world. If this sounds like you, apply now.
YOUR SUCCESS STORY AWAITS
Let’s keep it real. We haven’t gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters – the kind of people who seek out challenges, attack the day, and outperform themselves.
Most of our employees begin as agents – one of the most valued positions in our company. Agents are our front line, speaking to customers on our clients’ behalf.
ERC is growing. Because of our relentless dedication to deliver nothing less than exceptional, our company continues to move upward. Join us and you will too. We’ll back you up with tools, training, and a team who will guide you and help you grow. The skills you gain here can take you up in the company and far in the industry. And along the way, you’ll work with smart, fun people, get a great benefits package and earn some serious perks.
- Full-time positions available in BPO and Recovery.
- Comprehensive benefits package, unique company perks and competitive pay.
- Opportunities to gain valuable professional skills through on-going training.
- Career growth both within the company and within the industry.
- Fun, innovative culture that will challenge you and support your growth.
Our CultureLet’s keep it real. We haven’t gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters – the kind of people who seek out challenges, attack the day, and outperform themselves.
Most of our employees begin as agents – one of the most valued positions in our company. Agents are our front line, speaking to customers on our clients’ behalf.
ERC is growing. Because of our relentless dedication to deliver nothing less than exceptional, our company continues to move upward. Join us and you will too. We’ll back you up with tools, training, and a team who will guide you and help you grow. The skills you gain here can take you up in the company and far in the industry. And along the way, you’ll work with smart, fun people, get a great benefits package and earn some serious perks.
- Full-time positions available in BPO and Recovery.
- Comprehensive benefits package, unique company perks and competitive pay.
- Opportunities to gain valuable professional skills through on-going training.
- Career growth both within the company and within the industry.
- Fun, innovative culture that will challenge you and support your growth.
OUR CULTURE IS LIKE NO OTHER
ERC is a fierce organization built on tenacity and determination. We are 21 years old, but we work like a start-up. This allows us to instill a close-knit culture within our company. With this environment, we are able to create warm relationships with our employees. We strive to create a place where everyone feels like they are valued and welcomed as part of the ERC family.
Voices of Inclusion, Change & Equity
In continuation of ERC’s bold traditions, we decided to take an even stronger stance on continuing to encourage expansive acceptance, growth, and opportunities for our employees regardless of race, gender, religion, age, sexual identity, and all other unique identifiers by establishing a Diversity & Inclusion Council.
COUNCIL MISSION
The Mission of the V.O.I.C.E. Council is to conceptually re-engineer ‘Diversity & Inclusion’ by becoming the living embodiment representing Voices of Change, Inclusion, & Equity on behalf of ERC’s workforce and the communities served. Creating a more diverse, inclusive, and equitable atmosphere to increase employee satisfaction, productivity, and ultimately our client base.
ERC CaresERC is a fierce organization built on tenacity and determination. We are 21 years old, but we work like a start-up. This allows us to instill a close-knit culture within our company. With this environment, we are able to create warm relationships with our employees. We strive to create a place where everyone feels like they are valued and welcomed as part of the ERC family.
Voices of Inclusion, Change & Equity
In continuation of ERC’s bold traditions, we decided to take an even stronger stance on continuing to encourage expansive acceptance, growth, and opportunities for our employees regardless of race, gender, religion, age, sexual identity, and all other unique identifiers by establishing a Diversity & Inclusion Council.
COUNCIL MISSION
The Mission of the V.O.I.C.E. Council is to conceptually re-engineer ‘Diversity & Inclusion’ by becoming the living embodiment representing Voices of Change, Inclusion, & Equity on behalf of ERC’s workforce and the communities served. Creating a more diverse, inclusive, and equitable atmosphere to increase employee satisfaction, productivity, and ultimately our client base.
ERC Cares is our way of giving back. The program allows us to give to charities and non-profit organizations and allows our employees to give their time to others. Team members are encouraged to volunteer for ERC Cares activities, such as beach clean-ups, packing food for children, and participating in other organizations within the community. We care about the communities where our people live so we want to ensure we are making our communities as strong as our people.
Number of Employees in ERC
5,001 to 10,000
ERC Revenue
R250m to R1bn
Industry