TravelCenters of America

Time in the military is like time on the road—long distances away from your family and home, but new adventures every day. For veterans, there are still great adventures out there.

Step on the breaks and spend a day off the interstate in Westlake, Ohio, at TravelCenters of America, the largest full-service travel center company in the United States.

Located in more than 43 states, TA delivers opportunities to veterans across the heartland. With skills such as teamwork, leadership, and honesty, veterans are a valuable asset to the company. Get an inside look at TA’s veteran hiring process and how the company caters to those who have served.

There’s never been a more exciting time to join the TA team. In 2020, TravelCenters of America embarked on a major company transformation and turnaround plan. The plan focuses on improving business operations and enhancing the entire travel center experience for all guests. It is resulting in improvements in efficiencies that position TA well for success. With the One TA approach at the center of this ongoing company transformation, we put team members first to provide the best experience for our guests. Our culture is guided by the following values:

• Welcoming – Be welcoming and provide warm hospitality.
• Empathetic – Drive in their shoes.
• Integrity – Do the right thing.
• Openness – Try new things out.
• Team Player – Help each other.

We’re dedicated to maintaining the highest integrity and standards of ethics and live by our Business Code of Conduct and Ethics. We treat our guests, suppliers, team members, stockholders, community partners and all other stakeholders with honesty, dignity, fairness and respect.

Mission: Return every traveler to the road better than they came.

At TravelCenters of America, we operate as One TA, our philosophy for reaching company and professional goals, together, working as a team. The most successful journeys happen when everyone is headed in the same direction. This One TA approach is guided by our values, whether we’re changing a guest’s tire, serving up a hot meal or greeting customers with a smile. No matter what their needs may be, we strive to make every guest feel at home and to get them back on the road better than they came.

We can’t bring our vision to life—leading how travelers refresh, refuel and repair—without doing the same for each member of our team. That’s why we offer a wide assortment of employee benefits and perks.

Grow with Our Training & Development:

- Comprehensive onboarding and orientation program
- Essential skills training
- Manager in Training program to accelerate your career advancement
- Learning and development courses to promote professional growth

Eligible Team Members at Our Locations Enjoy:

- Flexible scheduling
- Competitive pay
- Paid time off, including vacation and holidays
- 401(k) savings plan with company match
- Medical, prescription, dental and vision insurance
- Significant discounts on medical premiums through the Healthy Journeys wellness program
- Access to telemedicine
- Supplemental hospitalization, critical illness and accident insurance
- Short-term and long-term disability insurance
- Basic and supplemental life insurance
- Flexible spending accounts
- Travel insurance and identity protection/theft insurance
- Discounted meals during shifts
- 30 cents per gallon discount on gas
- 20% discount on retail purchases
- Access to 30,000+ national and local employee discounts
- Team member referral bonus
- Educational assistance plan
- Technician loan reimbursement plan
- Emergency travel assistance
- Employee Assistance Plan
- Recognition programs including the CEO Award for Leadership and Innovation, President’s Award, service anniversaries and Daymaker awards

- A Day at Work in Our Travel Stores

Exciting things are always happening in our stores. From our fast-growing selection of beverages and healthier Grab ‘N Go food options, to amenities like showers and professional driver lounges, we’re transforming the way travelers take a moment to refresh while on the road. We’re looking for enthusiastic team players of all skill levels who want to help us change the TA convenience store experience.

“My store keeps me productive and I take pride in what I do. I love keeping it up to the standards of TA. And, we are like family—we are there for each other whenever we are needed.” –Gwen Ward, Store Manager

- A Day at Work in Our TA Truck Service Shops

Working in our shops is about more than changing a tire or writing up a guest’s work order. It’s about part being of a team of experts trained in the latest truck technologies and cutting-edge equipment, responsible for keeping professional truck drivers moving. More importantly, it’s about having the opportunity to grow in your career, while benefitting from the mentorship, training and unique learning environment that TA Truck Service provides.

- A Day at Work in Our Restaurants

Our travel centers wouldn’t be what they are without our wide range of food options served by warm, friendly faces. Highway travelers and loyal guests know that when they see a TA, Petro or TA Express sign, they can expect great food served by great people. Whether you’re starting a career in one of our full or quick-service restaurants or have a history managing food operations, we have a rewarding opportunity for you.

“I started with the company when I was just 18 and TA has met all of my expectations over the years. Longtime acquaintances I’ve met throughout my career have become family to me.” -Cesar Espinoza, Food Specialist

- A Day at Work in Our Distribution Centers

Warehouse and distribution center positions are available at our Open Road Distributing warehouses in Phoenix, Arizona and LaVergne, Tennessee. Our 23 18-wheelers travel 2.9 million miles annually from these warehouses to bring supplies and goods to all TA, Petro and TA Express sites across the country. In total, the distribution centers include 286,000 square feet of space, 55 dock doors and over 75 team members, including 25 professional drivers. Each of those team members is an integral part in returning the customers visiting our locations back to the road, better than they came.

- A Day at Work in Our Corporate Office

The team at our corporate office in Westlake, Ohio is integral to supporting daily operations at our travel stores, truck service shops and restaurants. We offer a collaborative environment at our headquarters, whether you’re a Software Engineer resolving technical issues affecting a site or a Category Manager developing retail product assortments. Because being a team player is at the center of our success.

“I am happy to be part of an amazing team. My leadership and team members are kind, helpful and easy to work with. TA feels like a second home because of all of the relationships it has allowed me to build.” -Bonnie Parrino, Environmental Associate

“I like that I have the freedom to manage my programs. Being able to make decisions day to day gives me a better sense of accomplishment within my role.” -Belsem Sneed, Operations Program Manager, Retail Services

We’re committed to helping each of our team members be their best. Whether it’s ensuring a work-life balance or providing health resources and workout facilities, we invest in our employees to help them achieve success inside and outside of work.

You may be surprised to see that a wide range of departments support our travel center operations. Whatever your area of expertise, our corporate headquarters offers opportunities to sharpen your skills, make an impact and grow with the company. In our transformational environment, we encourage our team to bring new ideas to the table while creating innovative and efficient processes. This is your chance to help set TA’s course for years to come.

TravelCenters of America Inc. (Nasdaq: TA) is celebrating 50 years of providing a home away from home for professional drivers and providing meals, fuel and merchandise for communities and highway travelers. TA continues to deliver on its transformation plans focused on upgrading the guest experience, growing the company and creating long-term shareholder value. Expanded restaurant options, remodeled sites, new travel center openings, technology upgrades, a growing franchise base and a plan to bring alternative energy resources to the marketplace are key initiatives that have resulted in customers doing more business with TA.

- Guest Experience

Improving the guest experience is a priority and plans include a robust capital investment strategy focused on travel center upgrades, reimagined food concepts and technology improvements. TA plans to upgrade over 100 sites by the end of 2022, with enhancements that include renovated restrooms, upgraded showers, more comfortable driver lounges, repaved parking lots, improved signage, new store flow and new lighting fixtures, paint and flooring.

TA will focus on food variety and restaurant options in 2022, with plans to open several new full-service and quick-service restaurants, and over 20 “The Kitchen” concepts, providing freshly prepared food, packaged meals and snacks. TA is focused on providing a variety of healthy options that appeal to both professional drivers and motorists.

In addition, TA will implement digital enhancements, including mobile payment options, self-checkout and developments to its TruckSmart mobile app.

- Network Growth

In 2021, TA opened five new locations, one new TA Truck Service Center and signed 26 franchise agreements. In 2022, TA expects to open 13 franchised travel centers and one company-owned location, hold a grand re-opening of a reconstructed site and grow its TA Truck Service presence.

- Upgrading Technology

TA is also refreshing core systems and infrastructure to drive operational efficiencies and improve resiliency. In 2022, the company is focusing on several initiatives including refreshing site technology infrastructure and core business platforms with cloud-based solutions, and enhancing data security and analytics, including Artificial Intelligence for fuel management.

- Alternative Energy and Sustainability

In 2022, TA expects to expand diesel exhaust fluid (DEF) availability to all diesel lanes across its network, install additional biodiesel blending infrastructure and offer more EV charging stations. TA also plans to launch an innovative test project with the California Energy Commission, which will include designing, developing and deploying a distributed energy resource to power energy storage and EV charging solutions. In addition, TA continues plans to offer hydrogen fueling in California in collaboration with Nikola Corporation for heavy duty trucks.

- Sustainability

TA is committed to environmentally friendly practices to help foster a cleaner planet. As part of normal business operations at headquarters and at sites nationwide, recycling, conserving paper, LED lighting usage and reducing overall water flow are implemented.

In 2021, TA announced the launch of a new specialized business unit, eTA, the company’s commitment to sustainability through adding sustainable energy options for professional drivers and motorists, while leveraging alternative energy to support its own operations. As the transportation industry and the nation continue to address environmental concerns, eTA will generate solutions and provide support for customers and travelers increasingly adopting electrification and decarbonization practices.